Returns will be accepted for 60 days after invoice date. Ship returns to: Guestbook Store, Attn: Product Returns, 1706 York Street, Suite 4, Bloomer, WI 54724. A Store Return and Exchange form must be completed and shipped with all returns. You may obtain this form by submitting a request via our contact form to request one. Our return policy excludes customized pages regardless of spelling or printing errors. If there is an error on our part we are glad to replace any customized pages in a timely fashion, otherwise the pages are non-refundable and non-returnable. You may re-order your pages at a 10% discount should such an error occur, note any additional rush postal charges are not discounted. Additionally, markers are non-returnable. The customer is responsible for shipping charges, unless otherwise instructed by the Guestbook Store. Please use a shipping company that can track packages, as the Guestbook Store is not responsible for lost or stolen merchandise. Once your merchandise has arrived and been processed a credit will be applied to your credit card or new merchandise will be shipped.